Shipping and return Policy
Thank you for visiting and shopping at Coffeebrands. Following are the terms and conditions that constitute our Shipping and Return Policy.
Shipment processing time
All orders are processed within 2 business days. If we are experiencing a high volume of orders, shipments may be delayed by 2 additional days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We apply a flat rate for shipping and the cost will be displayed at checkout. Please note that notwithstanding the advertised delivery time from our shipping partners, delivery delays can occasionally occur. Coffeebrands does not guarantee delivery within a certain time for any shipping option.
Damages
Coffeebrands is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Return and Refund Policy
Unopened items may be returned for a full refund by initiating a return request within 4 days of receiving your order and returning the product no later than 8 days after receiving your order. To initiate a return request, contact us via our contact page or email us at info@coffee-brands.net with the following information:
- Recipient’s Name
- Items being returned
- Order number (available in your order confirmation email, packing list, or by logging in to view order history in your account)
We will respond within 2 business days with a return authorization number. Print this number and include it in the package that you are sending along with your Bank account details. We cannot issue refunds or credits for any products sent without a return authorization number will be rejected.
Once we received the products we will refund to the account sent in the packaging. You are responsible for properly packaging products for return as well as for any shipping charges. We cannot accept returns of any open products or products that you received 8 days or more at the time of sending us your return authorization request.